No matter how well you treat others, or how diligently you seek to be liked by others, you’re always going to have to deal with people that don’t like you. And sooner or later, you eventually have to deal with people who attack you verbally.
Dealing with insults is a really difficult task. Your immediate reaction is to strike out, to strike back. To vindicate yourself, or put someone else in their place. But this kind of confrontation is never productive. And it gets more difficult to deal with as you become older. The punishment for striking back, physical or verbal, gets worse and worse the older you get and always becomes a bad reflection on you.
Just picture the situation. Perhaps someone insults you and you reward them with a knuckle sandwich. Maybe you get a brief moment of intense personal satisfaction, maybe a few people admire you for doing so. The downsides?
- Punishment usually follows retaliation. Depending on your age and location, this could mean you receive punishment from parents, expulsion from a school or jail time.
- Retaliation always escalates. This person will seek to exact his pound of flesh from you; if not at present, at the first opportunity. They may follow up with subtler actions that are even more harmful than a fist.
- A tiny crowd of small minded people may think this is an admirable response. The people you want to impress, the ones who can do things for you just see it as a loss of control and your value goes down in their eyes.
Even if you retaliate with words, it’s just a matter of escalation. The same consequences will follow, just in different degrees. And it’s very very hard to draw a line from the physical once the retaliation escalates.
There’s a better solution.
Instead of taking your adversary’s anger on the chin, use his energy against him. Kind of martial arts for the mind.
Don’t make your goal “winning” the exchange. Make your goal to remain calm while forcing him to own up to their own negativity. Listen to what’s being said and what that says about them, not you. Don’t defend yourself and launch your own attack. Just redirect their force back to them. Force them to take ownership of their own feelings. Remember that the negativity is not about you, it’s about your adversary.
Think about it. If someone calls you a dirty S.O.B., the problem is not that you’re a dirty S.O.B. There are millions of dirty S.O.B.’s in the world this person chose not to address. And why should they really care what kind of person you are? The real problem is that your adversary has been hurt in some way and they feel you are responsible. Your job is to help them see that the problem lies with them, not you.
If someone tries to attack you verbally, respond with questions. “Why do you feel like that?” “What does that have to do with me?” “Do you feel like I’m responsible for this in some way?” Usually the responses come back as “Because you…”. The goal is to work to get them to focus on themselves and change the responses to “Because I…” When you can get the person to own up to their responsibility, it becomes evident that it’s up to them to solve their problems, not you.
Let’s have a little example of an exchange between adversary “A” and “B”, you. Handled inappropriately:
A: You stuck up jerk, you think you’re better than me?
B: Yeah, I do. Everybody else here does too.
A: How about I come show you just how good you are
B: You think you’re big enough?
I think you can see where this is going…
Let’s try again…
A: You stuck up jerk, you think you’re better than me?
B: Why do you feel like I would think that?
A: Because you’re always walking around here like you’re something special
B: I don’t think I’m something special. Do you think I’m better than you?
A: No I don’t. You’re no better than me
B: I don’t think so either. Did I do something to make you think that?
A: Yeah, you just looked at me funny
B: And you thought I was insulting you, personally
A: I don’t know. You just need to quit acting like you’re better than everybody.
B: Look, I don’t think I’m something special. I don’t have anything against you, either.
B: Maybe you thought what you saw was something it wasn’t.
A: You calling me a liar?
B: I’m just saying nobody else thinks I was insulting them. Why do you?
At this point, the fault is off you and on them. You can choose to find out the root of this person’s grievance (and explain why that isn’t your fault or better yet, help them with their problem) or if they’re unreasonable, simply leave it as a draw. Most people want to feel justified in their actions, and since you’ve gotten them to admit it’s their problem, they are more likely to just drop it.
It really can get hard when you’re insulted. Just remember that an insult only becomes harmful when you accept it. Someone can call you a dirty S.O.B. all day – but it won’t make an impact until you accept it as truth. Just remember that it’s not about you. It’s about a person having problems they can’t deal with who is looking to redirect them somewhere. Help them to see that they have to deal with their own problems.
It may be that you are at fault to some degree. That means this person has done you a favor by helping you see the problems in your own life. Be grateful to that person. Whether or not they intended to, they’ve made you stronger. Don’t dodge fault when it’s yours. Embrace it and fix the problem.
You never win when you escalate an argument.